Refund & Exchange Policy

At Rozwoodarts Furniture India, we are committed to delivering high-quality furniture products and ensuring a smooth and transparent shopping experience for our customers. As our products involve careful craftsmanship and logistics, we have established a clear Refund & Exchange Policy to maintain fairness and clarity for both customers and our business.

By placing an order with Rozwoodarts Furniture India, you agree to the terms outlined in this policy.

1. General Policy Overview

Rozwoodarts Furniture India follows a strict policy regarding refunds and exchanges. We encourage customers to carefully review product details, dimensions, and specifications before placing an order. Since furniture products are often made-to-order or handled with special logistics, returns and refunds are limited.

Our policy is designed to address genuine concerns while ensuring operational efficiency and product integrity.

2. No Refund After Order Confirmation

Once an order has been placed and processed, it cannot be refunded under normal circumstances. This means that after the initial order confirmation period, refunds are not applicable.

Customers are advised to make purchase decisions carefully, as we do not offer refunds for reasons such as change of mind, incorrect selection, or personal preferences after order processing.

3. Exchange Policy for Damaged or Defective Products

We understand that issues may sometimes occur during shipping or handling. If you receive a product that is damaged, defective, or incorrect, you are eligible for an exchange.

To initiate an exchange request, customers must provide proper proof of the issue. This is a mandatory requirement and helps us verify claims accurately.

The following proof must be submitted:

  • A clear and complete unboxing video showing the package being opened
  • High-quality photos of the product clearly highlighting the issue

The unboxing video should begin before opening the package and continue without interruption until the product is fully visible. This ensures that the condition of the product at the time of delivery is properly documented.

If the required proof is not provided, the exchange request may be rejected.

Once the issue is verified by our team, we will arrange for a replacement of the same product or a similar product of equal value.

It is important to note that in such cases, only exchange will be provided. Refunds are not applicable for damaged or defective items.

4. No Refund in Exchange Cases

Even if a product is found to be damaged or defective, the resolution will be limited to an exchange only. Refunds will not be issued under these circumstances.

This policy ensures that customers receive a proper replacement while maintaining consistency in our operations.

5. Order Cancellation Policy

Customers are allowed to cancel their order within 24 hours of placing it. If the cancellation request is made within this time frame, a full refund will be processed.

After 24 hours from the time of order placement, cancellation requests will not be accepted. In such cases, no refund will be issued.

This policy is in place because order processing, production, or dispatch may begin shortly after the order is placed.

6. Conditions for Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The issue must be reported within a reasonable time after delivery
  • A proper unboxing video must be provided
  • Clear images of the defect or damage must be shared
  • The product must be unused and in its original condition

Failure to meet any of these conditions may result in rejection of the exchange request.

7. Non-Eligible Cases for Exchange or Refund

Certain situations are not eligible for exchange or refund. These include:

  • Minor color variations due to lighting or screen differences
  • Slight design or finish variations in handcrafted furniture
  • Damage caused by improper handling, installation, or misuse
  • Normal wear and tear over time
  • Requests made without proper proof such as video or images
  • Delay in reporting the issue

Customers are encouraged to review product details carefully before making a purchase.

8. Exchange Process

Once your exchange request is approved, our team will guide you through the process. This may include scheduling a pickup of the defective product and dispatching a replacement.

The timeline for exchange may vary depending on product availability and location. We aim to complete the process as efficiently as possible.

Customers are requested to cooperate during the pickup and replacement process to ensure a smooth experience.

9. Responsibility of the Customer

Customers are responsible for providing accurate shipping details at the time of placing the order. Any errors in address or contact information may result in delays or failed deliveries.

Customers must also ensure that the product is handled carefully after delivery. Any damage caused after delivery will not be covered under this policy.

10. Quality Assurance

At Rozwoodarts Furniture India, we take quality seriously. Each product goes through quality checks before dispatch to minimize issues. However, in rare cases where issues occur, our exchange policy ensures that customers receive a fair resolution.

11. Shipping and Handling Considerations

Furniture products require careful handling and transportation. While we work with reliable logistics partners, certain factors such as long-distance shipping or handling may occasionally lead to issues.

Our exchange policy is designed to address such situations while maintaining fairness for all parties.

12. Communication and Support

Customers are encouraged to contact our support team for any issues related to their order. Our team will review the provided details and guide you through the next steps.

Clear communication and proper documentation help us resolve issues quickly and efficiently.

13. Policy Acceptance

By placing an order with Rozwoodarts Furniture India, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.

14. Changes to Policy

Rozwoodarts Furniture India reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this policy periodically.

15. Final Note

Our goal is to provide high-quality furniture and a reliable shopping experience. While we maintain strict policies, they are designed to ensure fairness, transparency, and consistency.

We appreciate your understanding and cooperation.